Support — HUNDTEC POS
Contact
| Channel | Details |
|---|---|
| info@hundtec.com — answered within one business day | |
| Website | hundtec.com — book a free consultation |
| Back office | kiosk.hundai.tech/admin — menu, staff, devices, reports |
Getting started
| Step | What to do |
|---|---|
| 1. Install | iPad / iPhone: install from the App Store. Android tablets: download the app from the link in your welcome email. |
| 2. Pair | Open the app, enter the 8-character pairing code from your back office (Devices → New pairing code). Codes last 15 minutes. |
| 3. Choose the role | Tap the ⚙ symbol top-left, enter your manager PIN, then pick Kiosk (guests order themselves), Till (staff take orders and payments) or Kitchen screen. |
| 4. Menu | Dishes, categories, prices and photos are managed in the back office and appear on every device within a minute. |
Common questions
| Question | Answer |
|---|---|
| The app asks for a pairing code again | A device is un-paired when a new code is issued for it, or when the restaurant removes it. Ask your manager for a fresh code. |
| I forgot a staff PIN | PINs cannot be recovered. A manager sets a new one in the back office under Staff. |
| The kitchen screen shows no orders | Check the device is paired to the same branch as the till or kiosk, and that it is in the Kitchen screen role. |
| Does it work offline? | The menu and unsent orders are kept on the device; orders sync as soon as the connection returns. |
| Delete my data | Guests and staff: contact the restaurant. Restaurants: email us and we remove the account and its data. |
Privacy policy: kiosk.hundai.tech/privacy.html